Shipping Policy

Last Updated: November 01, 2025

Thank you for shopping with Dr. Mishail.
This Shipping Policy explains how your orders are processed, shipped, and delivered when you purchase from drmishail.myshopify.com (the “Site”).

By placing an order with us, you agree to the shipping terms outlined below.

Order Processing Time

We aim to process and dispatch all orders within 1–2 business days (Monday–Saturday).
During festivals, sales, or high-volume periods, processing may take an additional 1–2 days.

You will receive a shipping confirmation email/SMS once your order has been dispatched.

Delivery Timeframes

Delivery times vary depending on your location:

📍 Within India

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote / Rural Areas: 5–10 business days

These are estimated timelines and may vary due to courier delays or unforeseen circumstances.

Shipping Charges

  • Standard Shipping: ₹49 – ₹99 (calculated at checkout based on location)

  • Free Shipping: Eligible on orders above the minimum value displayed on the Site

Shipping charges are non-refundable unless the error is from our side.

Order Tracking

Once shipped, your order will receive a tracking ID, which will be shared via:

✔ Email
✔ SMS (if applicable)
✔ In your account dashboard (for registered users)

You can track your order through the courier partner’s website.

Delivery Attempts

Our courier partners attempt delivery 2–3 times.
If the package is not accepted or the customer is unreachable:

  • It may be marked as RTO (Return to Origin)

  • Re-shipping may require additional charges

Providing accurate address and phone number ensures smooth delivery.

Incorrect Address or Failed Delivery

We are not responsible for orders delayed or returned due to:

  • Incorrect/Incomplete address

  • Invalid phone number

  • Customer not available

  • Refusal to accept delivery

If an order returns to us due to customer error, the reshipment will be charged separately.

Damaged, Leaked, or Wrong Product on Delivery

If you receive:

  • A damaged item

  • Leaked product

  • Wrong item

  • Incomplete order

You must report it within 48 hours of delivery.

To qualify for replacement/claim:

✔ Mandatory unboxing video
✔ Clear photos of package & product
✔ Order ID

We will quickly investigate and resolve the issue.

International Shipping

(Currently Optional—include only if needed)

At this time, we do not offer international shipping.
We may expand soon — updates will be posted on the Site.

Delay Due to Uncontrollable Events

Delivery delays may occur due to factors outside our control, such as:

  • Weather conditions

  • Natural disasters

  • Strikes

  • Carrier delays

  • Pandemic restrictions

  • Incorrect courier routing

We will try our best to assist, but we cannot guarantee exact delivery dates during such situations.

Contact Us

For any shipping-related questions, you may contact:

📧 Email: g.ashwani23@gmail.com
🏢 Address:
VAIDBAN AYURVED BHAWAN
Sector 44D, Chandigarh – 160045, India

Our team is always here to help and ensure a smooth delivery experience.